Hi DStub5, Thank you very much for sharing that information. I have started a thread at Cyberlink when I have uploaded the diag files they have requested. How are you connecting the monitors? Which video ports are you using? I use both HDMI and the micro (hdmi?) the only other available.Īre you using adapters or converters? No.įor testing purposes, if you use a different application besides Power DVD v19, is the problem the same? I run a playlist of videos on the second monitor, so I am unsure if any other package will duplicate this? When did the issue start? When V19 was installed. Was it working fine before? Yes, no problems at all with any other package.ĭid you make any recent hardware/software changes? No, only the upgrade to DVD v19 which has given rise to the issues. Is this a new computer? No, its around two years old. In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:
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